Booking Terms & Conditions:
Thank you for giving holiday package limited the opportunity to take care of your holiday. Given below are the booking terms & conditions for your reference. Please do not hesitate to cal office mobile phone on +960 9666661 or email us on email@example.com should you wish to clarify any of the terms & conditions mentioned below.
In these booking conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them, as the context requires and “lead name” means the person who makes the booking. “We”, “us” and “our” means Holiday Package.
We accept all major bank cards and can take payment by card.
CANCELLING YOUR HOLIDAY:
If you or anyone on your holiday booking decides to cancel the holiday, the lead name must notify us of the decision as soon as possible. Any notification by our official Facebook page or telephone must also be confirmed by E-mail to firstname.lastname@example.org within 24-hours by the lead name. Cancellation will take effect from the day we are notified provided that written confirmation is received by us within 24-hours of the original notification. A cancellation invoice can be sent to you within 7 days, if you do not receive this please contact us immediately in order to prevent an increase in charges. You may also check your booking has been cancelled by emailing us on email@example.com
- If you cancel more than 8 days before your scheduled trip is free of charge and a fees of bank transaction will be charged.
- If you cancel within 7 to 5 days of your schedule trip departure, 50% of the package price refunded.
- No shows are responsible for 100% of trip fees.
CHANGES OR ADDITIONS TO YOUR HOLIDAY:
If you want to change any part of your holiday arrangements after placing your booking with us, we will do our best to make the change, but it may not be possible. Any request for changes must be made in writing by the person who made the original booking. If it is possible to make the change, it will be subject to an administration charge of 150-/AED per booking, and payment of any further costs incurred as a result of the change.
Returns and Refunds Policy:
We issue refunds within 30 days of the original purchase of the product.
We recommend contacting us for assistance if you face any issues receiving your money.
INCLUSIONS AND EXCLUSIONS OF PACKAGE PRICE:
The price of any holiday Package includes only the items specified. It does not include items of a personal nature including, but not limited to, personal insurance, transport to your outbound airport unless specified, refreshments, telephone calls, laundry, gifts, meals and beverages unless specified and optional excursions.
It is important that you check all details provided on your travel documentation are correct upon receipt. If there are any inaccuracies, please contact Holiday package immediately. All passengers are will be personally responsible for ensuring they are in possession of the correct and necessary documentation prior to departure.
ROOM FOR EARLY ARRIVAL OR LATE DEPARTURE:
Generally hotel rooms will be available between approximately noon and 2 pm and are to be vacated between 10 am and noon, Often at the time of your stay, if you ask the hotel staff, it can be possible for you to get an early check-in or late check-out and it’s subject to availability.
TWIN OR DOUBLE ROOMS:
Accommodation is in standard rooms (sometimes named superior/deluxe) based on twins or doubles unless otherwise stated in the itinerary. We try to get your room upgrades at all hotels on your itinerary; ultimately however this is done at the individual hotel’s discretion and takes in to account room availability.
ACCOMMODATION IN MALDIVES:
In many hotels, especially beach resorts ‘insects’ in the rooms are almost inevitable in some cases. It should by no means be taken as a sign of dirtiness, simply a fact of life in these destinations. Should you be concerned about any insects in your room then please refer it to the hotel staff who should attend to the matter for you.
IF WE CHANGE YOUR HOLIDAY ACCOMMODATION:
Exceptional cases it is possible that we may be advised that the reserved accommodation has been overbooked or building and development work, your accommodation may have to be changed for other reasons. If this happens before your departure or on arrival we will attempt to provide accommodation of at least the same standard in the same area. If only accommodation of a lower standard is available we will refund the difference of the itinerary price between the accommodation booked and that available.
Meal plans will be specified in your tour itinerary. It could be a combination of full board, half board (breakfast & dinner) or Bed and Breakfast. The detailed itinerary and/or invoice will have your meal plan mentioned for each hotel.
Information is supplied by the Meteorological Office and other sources and is given as a guide only. Our team is happy to advise on weather trends as many of the destinations featured in have a tropical climate where heavy rainfall and strong, We strongly recommend you listen to local advice to ensure your own safety.
We cannot be held responsible for disruption to your holiday due to any kind of weather conditions.
IF YOU HAVE A COMPLAINT WHILE YOU ARE ON HOLIDAY
Should you require general support whilst you are on holiday you should firstly ask the “holiday package representative” who should be able to bring about a solution for you in almost all cases.
Have an emergency or if it’s something you would rather speak to us about then you must bring it to the attention of Holiday Package immediately in writing by emailing us on firstname.lastname@example.org detailing your complaint or concerns.
PERSONAL BELONGINGS AND LOST ITEMS:
For security reasons valuables should be kept to a minimum and packed in your hand luggage along with your medicines, camera, film, electrical or battery-operated appliances, as well as basic essentials such as a change of clothing and toiletries. It can be easy to lose items but it is your responsibility to look after your property at all times.
ON RETURN FROM YOUR HOLIDAY:
Your feedback is really important to us, whether it be positive or negative. We would love to know if you have had a great time or if you think the hotel or service has not been up to scratch etc. At the end of your holiday, we may get in touch with you by email or telephone etc and you may be sent a link to a questionnaire page on our website for you to fill in your feedback.
We may also ask whether you would mind sharing some of your holiday photographs with us. Any feedback and photographs relating to your holiday.
If you do not wish for us to share or publish your holiday feedback or photographs then please state this in writing and send to us by email.
Most people go on holiday for rest and relaxation, so if in our reasonable opinion or in the opinion of hotel manager, tour guide or other person in authority, your behavior is causing or is likely to cause danger, upset or damage to property or is persistently affecting the enjoyment of others, we reserve the right to terminate your holiday. Should this happen no refund or compensation would be paid and we will have no further responsibility for your holiday arrangements (including any return travel).
Thanks for taking the time to read these booking terms and conditions, if you have any questions or should you wish to clarify any of the terms and conditions mentioned above please do not hesitate to call +960 9666661 or email us on email@example.com